Q. IS MY ORDER SAFE?
We assure you that you are placing orders with a firm which has been supplying books all over the world to libraries and individuals for past three decades. We don’t have even a single non delivery complaint from any of our customer.
We assure 100% Gurantee for delivery of your order. If due to some reason we will not be able to supply your order your payment will not be charged or refunded to your account.
All credit card transactions are SSL encrypted.
We accept Credit card payments through CCavenue & Paypal. CCAvenue and Paypal uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission
Q. DO YOU SHIP WORLDWIDE?
We ship to ALL OVER THE WORLD by Registered Air Mail through India post.. It has almost 100% delivery record.
Shipping Charges are charged according to weight and country of delivery. These are added to the cart after you fill address form or in case of registered user confirm address.
Please use US$ currency option only for the orders to be shipped out of India.
For US, Canada, UK, France we do offer Courier service for bulk shipment weighing above 10-15 kg.
Q. HOW CAN I PAY ?
PAYMENT METHODS :
CREDIT CARDS : We accept all major credit cards like Master, VISA, AMEX, etc. through our payment receiving partners CCavenue and Paypal. These payment gateways are 100% safe SSL inencrypted.
You do not have to signup with Paypal to use their service for paying with Credit cards. Customers without PAYPAL ACCOUNT can also pay by their Credit Cards.
CHECK OUT WITH PAYPAL
LIBRARIES AND INSTITUTIONAL CUSTOMERS : No Pre Payment is required from libraries and Institutional customers. We will send the order along with our Invoice which can be paid either by Check on any Bank in USA or Wire Transfer.
WESTERN UNION AND MONEY GRAM
INTERNATIONAL MONEY ORDER / Bank Transfer
Please email your inquiry at firstname.lastname@example.org and we shall get back to you immediately to sort out any problem you may have faced while transancting on our website
Q. IN HOW MANY DAYS I WILL RECEIVE MY BOOKS.
We try to executed orders within 3-4 working days time. In some cases where the book has gone out of stock with us and has to be procured from the publisher from other part of India it will be dispatched in 7-9 days, we will advise you for regarding it.
Normally books are delivered by Registered Air mail post in about 15 days time after dispatch.
Q. DO I HAVE TO BEAR ANY SHIPPING CHARGES ?
Unlike other books-sellers we don’t include the cost of shipping in the prices of the books.
Shipping charges would be EXTRA charged according to weight of books.
We offer Free shipping on some books from time to time.
Please note that all shipping charges are based on approximate weight of the books. If you order multivolume set or oversize/weight book where extra shipping will be required, we may contact you after your purchase to request for any additional shipping charges.
If there will be any custom duties or taxes in customer country, that will be born by the customer. In India we donot have any taxes on books.
Q. WHAT IF I RECEIVE DEFECTIVE OR WRONG BOOK?
We check all the Books for missing, out of order or defective pages before supply.
We assure good packing for safe delivery of books.
Though we take all care before dispatch even then if we have supplied the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. But if replacement is not possible, we will refund your payment.
Q. WHAT IS YOUR RETURN POLICY?
RETURN POLICY :
Only Defective or Wrongly Supplied books will be accept as return for replacement.
Since we check all the books for missing / out of order pages before dispatch and proper packing is done to ensure safe delivery, none of our customer need any replacement in last thirty years.